Absolute FAQ Manager XE

FAQ and Knowledge Base Management Software developed in Classic ASP

Features

The Absolute FAQ Manager is a powerful online customer support software that allows you to cut costs, reduce risks and increase end-user satisfaction by providing your customers an easy way to automatically get answers to their specific questions.

 

 

Absolute FAQ Manager features
Features	Absolute FAQ Manager XE
Technology	Classic ASP
Database Support	MS Access, SQL Server 7/ 2000
Not a hosted solution You receive the complete application scripts to install on your own site under your own domain!
Unlimited Topics and Questions You can create virtually unlimited topics to organize your FAQs and have virtually unlimited number of questions.
Reduce Support Costs Absolute FAQ Manager acts as the first support option for your customers, thus reducing support calls and e-mail requests.
Reduce repetitive questions By providing an easy to use and centralized FAQ you can focus on your high value tasks rather than answering the same questions over and over again.
24/7 Availability Once your Absolute FAQ Manager is ready, answers from your company will be available for your customers 24 hours a day, 7 days a week, not just during normal business hours.
Increase your customers satisfaction Your customers will receive instant, accurate answers from a dynamic knowledge base of previously asked questions.
Easy installation and Integration By pasting a single line of HTML code, your FAQ will be immediately available on your site.
Powerful administration tools The Absolute FAQ Manager comes with a wide variety of tools to work with, you can add, edit, and delete new and existing FAQs. Also, you can choose to publish or un-publish FAQs according to their relevancy to the web site.
Natural Language queries The powerful built-in natural language search functionality of Absolute FAQ Manager, enables customers to search the FAQ’s online using full-text natural language questions.
Personalized answers If customers do not find an answer in the existing knowledge base, they can submit their question and receive a personalized response from you by e-mail.
Automatic FAQs generation New incoming questions can be automatically added to your FAQ's thus creating a dynamic and valuable knowledge base for you and your customers!.
Question Status Set your question as Answered, Unanswered or pending, you have full control on your FAQ's.
FAQ Ranking Your FAQ’s are automatically ranked based on customers frequency of viewing. Your most viewed FAQ's will be readily available for your customers.
FAQ Rating An effective rating and reporting system lets you get instant feedback on how practical is your content to your customers.
Overall Summary The start screen provides you with a quick overview of the system performance, how many questions are in the system, their status, top questions and users.
Customizable through CSS You can easily change the look and feel of your FAQ by editing a single CSS file.
Multimedia Content Support By using HTML code in your answers, you can post content using plain text or HTML elements like graphics and videos.
Internal Notes System You can save notes and memos with your FAQ’s to store additional information about any particular question or topic.
Web Based Interface Easy to use HTML based interface to let you administer the application from anywhere in the world. You only need web access!
MS Access and SQL Server Works with both Microsoft Access and SQL Server databases (full script included). By using SQL Server you’ll provide scalable strength to the application.
Incredible Price You'll get a fantastic price for an incredibly powerful application, plus you get XIGLA SOFTWARE's Full support  and much more!!!

 

Plus much more!

Your Absolute FAQ Manager knowledge base acts as the first line of support for customer inquiries, thus reducing the need to call or email your service desk, thus reducing your costs and increasing your sales!.

As more questions are added to Absolute FAQ Manager the more effective it becomes!. If your customers can't find an answer, they can submit it to you and add it to the knowledge base so that the next customer finds an instant answer!

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