Live Chat Cusomer Support Software Developed in Classic ASP
Absolute Live Support gives your customers the ability to talk to a staff member and get their questions answered in an instant. This powerful system doesn't require any additional software, no monthly payments or expensive programming and comes packed with lots of features only available on the most costly live help systems out there.
MS Access & SQL Server 2000
It is not a hosted application. You don't have to pay any monthly fee or depend on a 3rd party company to live customer support your customers.
There are not built-in limits as to the number of representatives and departments. Get your whole company to work with the application. Add an unlimited number of departments and assign unlimited users to each departments.
Absolute Live Support is 100% web based, which means that it does not make use of any special ports and you can provide Support from ANY computer ANYWHERE with no additional software installation.
Web-based live monitor to check your incoming requests. Also a desktop launcher is included that connects to the system every time you start your PC but it's not required!.
Now you can invite your visitors to chat and proactively provide support. Pull clients and increase your sales.
Track your site visitors in real-time. Know who's on your site and doing what and for how long.
Imagine being able to prompt your visitors to chat by sending them an invitation about the page they're surfing!. Your visitors won't receive a generic "Would you like to chat?" request, but a custom message about the page they're viewing.
Graphic charts and reports let you see exactly the number of requests per day, requests per department, system performance, and more!
By inserting just a line of code, your visitors will see the Live Support button which once clicked puts them in contact with you!
Add any number of automated replies and commands, push images, messages and URL's by just selecting the command from a list box!
Absolute Live Support automatically balances your calls to evenly distribute them among your on-line representatives per department! , additionally you can set how many requests each of your users can handle.
Transfer calls to other any other department with just a click.
Use this feature to know when your counterpart is typing a message.
If customers can't reach you (your whole staff is busy or off-line) Absolute Live Support will prompt the customer to leave you a message!
Your customers will immediately know whether you're on-line or offline.
Review past conversations and requests!
Your customers can rate the support session at any time during the chat, plus your representative gets immediate feedback on how is he doing!
Send your visitors directly to the pages they’re looking for, send them files and maximize your customer's experience.
Change the look of the user's chat window by editing a single CSS file.
Users can get printable versions of the chat transcripts with just a click.
Absolute Live Support, supports JMail, ASPSmartMail,ASPEmail, ASPMail,SASmtp and of course CDONTS!
SQL Server is recommended for sites with large amounts of data or high traffic.
You'll get a fantastic price for an incredibly powerful application, plus you get XIGLA SOFTWARE's Full support and much more!!!
Proactively invite your visitors to chat and receive assistance, upsell a product and close the sale. Create automatic replies, and commands in order to provide fast answers to your customers. Representatives just have to select the appropriate answer from a drop-down list. Absolute Live Support is really the only tool you'll need to deliver real live customer support on your web site or Intranet.
Our affordable solution helps you create a live connection between your customers and your company by providing the best sales and support tool of all times : personal one-on-one interaction.
Absolute Live Support runs on your server under your own domain. You can fully customize it to suit your needs and there are no subscription fees!
Are you out of the office, on a business trip or working from home?, No problem! Just launch Absolute Live Support in a browser, log in and provide the usual full support service to your customers, just as if you were in your office!
By providing immediate answers and information with Absolute Live Support, you're empowering your visitors to make purchasing decisions. This one-on-one interaction creates bigger order sizes and better customer retention for ongoing sales.
Absolute Live Support is a web based application and requires a Microsoft Windows based web server to host the application and a web browser to use it. This application has been developed using ASP (Active Server Pages) technology.
Absolute Live Support has been developed to run exclusively on web sites hosted on Windows Servers with support for ASP 3.0 . No other Platforms are supported.
Absolute Live Support supports both Microsoft Access and SQL Server databases. You don't need to own a license of MS Access in order to use the access database.
This application supports a wide range of 3rd party components: JMail, AspSmartMail, ASPEmail, ASPMail, DevMailer, SASMTPMail, CDONTS.
Internet Explorer on a windows based PC is required for the representatives chat sessions and system administration.
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