Absolute Live Support .NET

Live chat customer support software

Features And System Requirements

Unlike similar applications, The Absolute Live Support doesn't require any additional software to be installed, there are no monthly payments or fees and it comes packed with everything you need to provide a complete virtual live support service on your web site. There are also no limits as to the number of customer support representatives that you can set.

Absolute Live Support is entirely web based, meaning that you can provide customer support from ANY computer ANYWHERE with no additional software installation.

This is Not a Hosted Solution!

Absolute Live Support runs under your own domain and site. You don't have to pay any recurring fees or rely on a 3rd party company to deliver live customer support on your site!

Absolute Live Support Features List
Features	Absolute Live Support .NET
Technology	ASP.NET 2.0
Database Support	SQL Server 2000 / MSDE 2000 Or Higher
Support for multiple requests and chats at the same time Your representatives can hold on-line chats with multiple users at the same time.
Support for unlimited operators and departments Set as many representatives and departments as you need. Get your whole staff to work with the system, you don't need additional licenses per representative as with other similar applications.
Party Is Typing Notification Use this feature to know when your counterpart is typing a message.
Automatic transcript storage Set Absolute Live Support to log and save your chat sessions for later review.
Proactive Chat (Client Pull) Invite your visitors to chat and proactively provide support. Pull clients and increase your sales.
Visitor Tracking Track your site visitors in real-time, know who's on your site and doing what and for how long. Now you can even track pages by department (set which department tracks which pages).
Custom Invitations Imagine being able to prompt your visitors to chat by sending them an invitation about the page they're surfing!. Your visitors won't receive a generic "Would you like to chat?" request, but a custom message about the page they're viewing.
Pop-up Blocker Friendly (Exclusive V5) Absolute Live Support is now pop-up blocker friendly. The pop-ups will not be blocked by 3rd party applications.
Hidden Departments You can have hidden departments only accessible for your representatives. These department can be used to escalate support issues. In this way you can have a frontline of support representatives which can select and filter the requests and pass them to the proper representatives.
Automatic Reconnect (Exclusive V5) Your live monitor can detect if the connection gets lost and attempt to reconnect so that you do not lose any potential customers.
Country Lookups Absolute Live Support can automatically detect the country where your customer is located.
Desktop Launcher Utility Absolute Live Support comes with an optional free utility that you can install on your PC and gets connected to the system on Start Up. Better yet, the application hides in your system tray so it is readily available and displays messenger like notifications.
Past conversations review Your representatives will be able to review any chats that the user has had in the past. This is useful when a chat is transferred and the new assigned representative wants to know what kind of information was supplied.
E-mail signature option Now you can embed the live support button on all your outgoing e-mails. Your customers can easily request support directly from their mailbox.
Text Links Instead of graphic button You can set text links instead of using a graphic support button.
Instant Messenger System Built In Pager to send quick messages to other representatives online, a powerful feature to request help to other reps. while holding a chat session.
Auto-Engage Now, you can set Absolute Live Support to automatically reach for your customers if they spend a predefined time on a page. If a customer spends 2 minutes on a page, Absolute Live Support will immediately ask the user if she would like to talk one of your representatives.
Automatic Linking of URL's During a chat session, Absolute Live Support will automatically convert any typed URL or e-mail address to a link.
Transfer calls to other departments / operators Transfer calls to any department or representative directly with just a click.
Visitor Data Capture Your visitors IP address, host, browser, operating system and detailed information regarding past requests, is available to your representatives in their chat panel.
Footsteps Tracking Easily review which pages have been visited by the user and what is his current location.
Independent Support Buttons for your departments and representatives Set different status icons for your departments and representatives. Your customers can directly chat with your representatives or departments and instantly know the online status of each.
Session Time Metrics (Exclusive V5) Generate complete instant reports about the total and average session times for your representatives and departments.
IP Filter (Exclusive V5) Block any undersired calls and spammers by using the built in IP filtering system
Automatic Purging of Chat Transcripts You can set the system to automatically remove older session transcripts in order to keep your database working fast
Busy Requests Reporting (Exclusive V5) Get immediate information on requests that were not accepted. Check who declined the call and how busy the representative was at that time
Support for Representatives Photo (Exclusive V5) Dsplay your representatives photography to your customers to provide an additional human touch to your support sessions
Absolute FAQ Manager .NET Integration (Exclusive V5) Absolute Live Support .NET can be integarted with our Absolute FAQ Manager .NET tool to provide your representatives with an easy to access knowledge base
Push Pages and files Send your visitors directly to the pages they’re looking for, send them files and maximize your customer's experience.
Canned Responses and Commands Add any number of automated replies and commands, push images, messages and URL's by just selecting the command from a list box!
Quick Words Easily trigger canned commands and automated replies by just typing a single word. A Quick Word is a shortcut to your canned commands, once typed it'll trigger the complete canned command.
Sound Alerts and Notifications Absolute Live Support can play sound alerts to notify you when a request call has been placed or when a user user has replied during a chat session or even when a new visitor is detected on the site.
Live Monitor Web-based live monitor to check your incoming requests. Also an optional Windows utility is included that connects to the system every time you start your PC.
Request Balancing Absolute Live Support automatically balances your calls to evenly distribute them among your on-line representatives per department! , additionally you can set how many requests each of your users can handle.
Atomatic Requeue of request (Exclusive V5) If no one takes a call, the request can then be queued again so that any free representative can take it.
Automatic request handling If after a selected time period the call is not taken by the representative (she's not at her desk for example), the call will be immediately queued again and assigned to another representative.
E-mail Chat Transcript Users can get a copy of the chat transcript by e-mail with just a click.
Printable Transcripts Users can get printable versions of the chat transcripts with just a click.
Leave a message If customers can't reach you (your whole staff is busy or off-line) Absolute Live Support will prompt the customer to leave you a message!
Option to rate the request session Your customers can rate the support session at any time during the chat, plus your representative gets immediate feedback on how is he doing!
Comprehensive Stats and reports Graphic charts and reports let you see exactly the number of requests per day, requests per department, system performance, and more!
Optional Form Fields You can have up to 3 custom fields to gather information related to your business just before the customer submits his chat request.
Hot Lead Tracking Absolute Live Support can now identify users with a high purchase potential. Using its Hot Lead tracking technology, Your service representatives will be able to identify and pick qualified leads browsing your site based on their referral.
Representative Login Times (Exclusive V5) Get a detailed view of the times your representatives connect and disconnect to the system.
Active Sessions Report Get a quick view of which sessions are taking place by checking a report in the start screen.
Button code generator Generate codes for displaying support buttons that connect the users directly with your departments or representatives, that can be embedded on e-mails or that bypass the contact form.
Customer Support Survey You can ask the customer to rate your support sessions and provide comments about the chat experience. You can even have any number of custom fields and have a complete survey that your customer can optionally complete.
Spell Checking Your representatives have a spell checking option to check what they type to their customers
Customize it with the tools you already know! You don't have to rely on expensive tools like Visual Studio if you need to customize the software. Our exclusive and patent pending XLA architecture ensures that the application can be fully customized using your favorite HTML and web-pages editor. Use Dreamweaver, FrontPage, Expression, APTANA, anything!

And Much More!

Absolute Live Support is a very affordable solution which will help you create a live connection between your customers and your company by providing the best sales and support tool of all times : personal one on one live chat customer support interaction.

The System Requirements

This is a web based application. That means that it is not the regular program that you install on Windows. But it's not difficult to install at all.

As a web based application, it requires a web server and a browser to operate. It is a program which you host or upload into your web server and you operate using your web browser.

Here are the technical details that guarantee that this application will work as expected :

Requirements
Web server	Make sure that your site is hosted in a Windows Based Server and supports .NET 2.0 This is a web based application and therefore requires a web server to operate. It has been developed to run exclusively on web sites hosted on Windows based Servers with support for the Microsoft .NET 2.0 Framework.
Database	Make sure that your web host has a SQL Server database for you. This application l stores its information in a database. This program has been developed to run exclusively with SQL Server 2000 / 2005 or higher databases. If you don't have SQL Server 2000, you can use MSDE 2000 which is a scaled down version of SQL Server 2000 or SQL Server Express 2005 both free from Microsoft's web site.
Web Browser	Internet Explorer 5.0 or higher on a windows based PC is required for the representatives chat sessions and system administration.
Desktop Launcher	In order to use the desktop launcher, the .NET Framework 1.1 should be installed in your representatives PC
Additional Notes :	The Microsoft .NET Framework is NOT REQUIRED on your customers PC. This system uses Javascript extensively, browsers with outdated script engines may not properly work with this application. Absolute Live Support has been tested with IE4.0+, NS6+ , Mozilla 1.1+ and FireFox 0.9+

Some Frequently Asked questions

1. Can it be used on a shared hosting environment?
Sure!, as a matter of fact, 90% of our customers run our programs on shared hosting environments. Just make sure to meet the requirements outlined above.

2. Can I use my already existing database or does the software need a new one?
The system has been developed in such a way that it can be installed on a shared database and co-exist with your other database elements without any issues at all.

3. How easy is it to install?
The installation process is very easy and is explained in full detail in the accompanying user manual.
Basically all you need to do is to unzip and upload some files to the web server (BY FTP) and update the database connection string by modifying a single line of code in a text file.
All the application can be fully deployed by FTP

4. My Web Host is Linux and I have a MySQL database, will that work?
Unfortunately no. This application has been developed to run exclusively on a Windows Based Server using SQL Server as the database. No other platforms are supported.

5. I have a question not answered here.
Just use our technical support form and send your question to us.
We will get back to you as soon as possible.