Upgrade Policy

This upgrade policy is applicable to all of Xigla Software products as well as the Software Bundles and suites.

Versions

All Xigla Software applications use the same version numbering scheme. All versions are identified by a major version and a minor version. For example, Absolute Live Support 1.2 is Absolute Live Support, a major version 1, a minor version 2.

From time to time, Xigla Software upgrades the applications to enhance functionality or to fix known problems. When Xigla Software releases the software, this will be accompanied by a change in version number.

A change in major version represents a significant improvement in product functionality. A change in minor version represents a minor improvement in functionality, this includes both bug fix updates or minor feature updates.

Policy

1. Minor version upgrades (e.g. version 1.1 to version 1.3) and patch releases are always free. Simply send us an e-mail or contact us requesting the update and we will send you the upgrade files (Make sure to keep a record of your Order ID).

2. Major version upgrades (e.g. version 1.3 to 2.0) If you buy a license, and we release a new major version within the 60 days of your purchase, either (a) you will be entitled to receive the new version free of charge or (b) we will give you a discount allowing full credit for the amount you paid for the old version against a purchase of the new version. Otherwise, you will be able to upgrade to the newest major version for a small fee.

Upgrade Ordering

If you want to upgrade and you are a licensed user, please send us an email including your Order ID number and URL where you are using the application and specify that you would like to upgrade to the current version.

Note: We will verify all upgrade requests in order to verify its license compliance and see whether it qualifies for a free or discounted fee upgrade.